Office Administrator – Immediate Start

About the role

We are seeking an experienced Office Administrator to join a busy, friendly team on the outskirts of Maidstone. The role starts immediately and offers a full‑time, temporary‑to‑permanent contract, supporting customers and ensuring smooth day‑to‑day operations.

Key responsibilities

• Answer inbound telephone calls and respond to customer email enquiries.
• Manage website enquiries, convert them into orders and process hire requests from enquiry to completion.
• Support the Hire Desk team with daily administration and raise purchase orders for workshop and office needs.
• Maintain accurate customer and order records, handle repair administration and collate plant breakdown information.
• Liaise with customers, engineers, workshop staff and suppliers, providing exceptional service and post‑hire feedback.
• Perform general office administration and support duties.

Required profile

• Proven experience in a customer‑service role, preferably handling inbound order or sales enquiries.
• Strong communication, negotiation and influencing abilities.
• Ability to use judgment and initiative within company policies and pricing structures.
• Team‑oriented with a collaborative approach and high attention to detail.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel

What we offer

• Competitive hourly rate of £13.50.
• Standard office hours: Monday‑Friday, 07:30 am – 5:00 pm.
• Opportunity to progress from temporary to permanent employment.
• Supportive team environment on the outskirts of Maidstone.