Office Administrator – Kenley

About the role

We are seeking an organised Administrator to join our busy Kenley office. You will be the first point of contact for callers and email enquiries, ensuring a smooth flow of information and keeping the office running efficiently.

Key responsibilities

• Answering phone calls and responding to inbox messages in a friendly, professional manner.
• Processing and checking paperwork for accuracy and completeness.
• Keeping customers informed about the status of their queries.
• Taking ownership of issues and finding appropriate solutions.
• Maintaining databases and ensuring records are up‑to‑date.
• Producing and updating spreadsheets and other documents.
• Managing post, filing and general office administration tasks.
• Supporting colleagues and helping the wider team stay organised.

Required profile

• Excellent written and verbal communication skills.
• Strong customer‑service orientation.
• Highly organised with the ability to juggle multiple tasks.
• Calm and professional under pressure.
• Great attention to detail and accurate data‑entry abilities.
• Proactive, self‑motivated and able to work independently or as part of a team.
• Positive, can‑do attitude and willingness to get involved.

Required skills

• Strong proficiency in Microsoft Office, particularly Excel.

What we offer

• Salary of £26,500 per year.
• Company pension and death‑in‑service benefit.
• 28 days holiday including bank holidays.
• Supportive, friendly team environment.