Office Administrator / Office Assistant

About the role

This full‑time position supports a progressive HVAC installation company based in Chatham, Kent. You will be the first point of contact for callers, log service requests into a CRM system and provide administrative assistance to the operations controller and office manager.

Key responsibilities

• Answer incoming calls and record call‑outs/jobs in the CRM.
• Assist the operations controller with day‑to‑day administrative tasks.
• Support the Office Manager with new enquiries and general office duties.
• Maintain accurate records and ensure timely follow‑up on tasks.

Required profile

• Professional telephone manner and confidence when speaking with clients.
• Strong time‑keeping and ability to adapt to changing priorities.
• Excellent multitasking, prioritisation and teamwork skills.
• Willingness to learn and ask questions when unsure.
• Reliable transport or ability to commute to the Chatham office.

Required skills

• Proficiency with Microsoft Office applications.
• Comfortable using a phone system and basic CRM entry.
• Good written and verbal communication.

What we offer

• £10.85‑£12.71 per hour depending on experience.
• Full‑time schedule: 8:30 am – 4:30 pm, Monday‑Friday.
• 20 days annual leave plus additional time off over Christmas.
• Clear career progression within a growing business.