Office Manager – Administration & Operations

About the role

We are seeking an experienced Office Manager to lead the administration team of a well‑established client in Ware. The role involves overseeing daily office operations, ensuring smooth communication between departments and maintaining high administrative standards.

Key responsibilities

• Manage the administration office and coordinate day‑to‑day operations.
• Supervise, train and support the administration team, monitoring performance and workload allocation.
• Plan holidays and ensure adequate cover during absences or peak periods.
• Act as the primary escalation point for customer service and administrative queries.
• Liaise daily with Production, Warehouse, Samples, Accounts, customers, suppliers and transport providers.
• Monitor outstanding orders, production progress, dispatch schedules and resolve administrative issues.
• Maintain and enforce office procedures, templates and workflow documents.
• Produce operational reporting spreadsheets and management information.

Required profile

• Demonstrated experience in office management and team supervision.
• Strong organisational skills with the ability to prioritise workloads.
• Excellent communication skills for cross‑departmental liaison.
• Reliable driver, as the role requires commuting to the office.

Required skills

• Microsoft Office – Excel, Outlook, Word
• Google Workspace – Gmail, Google Sheets, Google Docs, Google Drive
• Adobe Acrobat (PDF editing)
• Adobe Illustrator
• Adobe Bridge
• Sage 50 accounts (invoicing, reporting)