Office Manager – Boutique Estate Agency

About the role

We are looking for an organised and proactive Office Manager to support a boutique, design‑led estate agency specialising in London’s luxury property market. Reporting to the Office Director and Sales Manager, you will work in a fast‑paced environment, handling sales administration, appointment scheduling and general office support.

Key responsibilities

• Provide secretarial and administrative support to the sales team.
• Issue memorandums of sale and invoices after contract exchange.
• Prepare marketing materials such as brochures and window cards.
• Organise canvassing materials and book market appraisals.
• Conduct AML checks for all clients.
• Support HR functions, including onboarding, contract preparation and documentation.
• Welcome clients and visitors, manage registrations and enquiries.
• Handle customer service requests, orders and complaints.
• Manage inbound office calls and act as first point of contact for the Director when required.
• Assist the Director with diary management, scheduling and correspondence.
• Coordinate company events, including Christmas parties, work trips and team‑building activities.

Required profile

• Prior experience as a Sales Administrator or Office Manager in a sales‑focused environment.
• Excellent organisational and multitasking abilities.
• Strong attention to detail and ability to meet tight deadlines.
• Confident, friendly communication style with a professional approach.
• Self‑motivated team player who can work independently.

Required skills

• Working knowledge of spreadsheets.