Office Manager – Full‑time, Permanent

About the role

We are looking for an experienced Office Manager to lead a small administration team and ensure the smooth operation of a busy office in West Sussex. You will act as the main point of contact for customers and internal departments, taking ownership of processes and driving continuous improvement.

Key responsibilities

• Manage daily activities of the office team and distribute workloads effectively.
• Provide leadership, guidance and support to administrative staff.
• Coordinate holidays, absence management and team cover.
• Oversee customer administration, ensuring accuracy and efficiency.
• Handle and resolve customer queries and complaints professionally.
• Maintain accurate records and company documentation.
• Produce reports and support senior management with administrative requirements.
• Review and improve office procedures to increase efficiency and consistency.
• Liaise with internal departments to ensure effective communication and collaboration.
• Ensure compliance with company policies and data‑management procedures.

Required profile

• Previous experience in an Office Manager, Administration Manager or similar leadership role.
• Strong people‑management and team‑development abilities.
• Excellent organisational and time‑management skills.
• Proactive problem‑solving approach.
• Outstanding communication and interpersonal skills.
• High accuracy and attention to detail.
• Ability to prioritise effectively in a fast‑paced environment.
• Professional, positive and adaptable attitude.

Required skills

• Microsoft Office