Office Manager / PA

About the role

We are seeking an experienced Office Manager/PA to support our client in Swindon. The role is hands‑on and centred on keeping the office running smoothly while providing direct assistance to senior directors within the windows and doors sector.

Key responsibilities

• Oversee day‑to‑day office operations and ensure orders are processed accurately and on time.
• Check and verify office administration work to a high standard.
• Guide and support the administration team to manage workloads effectively.
• Handle incoming customer enquiries by phone and email, delivering excellent service.
• Manage and allocate sales appointments, as well as schedule remedial and after‑care work.
• Monitor workflows, identify issues and implement improvements.
• Collaborate with directors, surveyors, installers and suppliers to keep projects on track.
• Provide PA support to directors, prioritising tasks and maintaining organisation.
• Assist with peak‑period workloads to maintain office efficiency.

Required profile

• Previous experience in the windows, doors or home‑improvement industry.
• Strong organisational and time‑management abilities.
• Excellent attention to detail and accuracy.
• Proactive, hands‑on problem‑solver able to work in a fast‑paced environment.
• Effective communication and customer‑service skills.
• Ability to work independently while motivating the wider team.

Required skills

• Proficiency with CRM systems.
• Strong knowledge of Microsoft Office applications.