Office Manager – Residential Sales & Lettings

About the role

We are seeking an experienced Office Manager to lead the day‑to‑day operations of a thriving residential sales and lettings branch in Wimborne. Working closely with the Directors, you will ensure the branch delivers an outstanding client experience while supporting the team’s performance and growth.

Key responsibilities

• Take ownership of all operational activities across both sales and lettings, ensuring smooth workflow and compliance.
• Manage, coach and develop team members through regular one‑to‑ones, performance reviews and training.
• Oversee administrative processes, maintaining accuracy and efficiency in documentation and transaction handling.
• Drive sales progression, monitoring transactions from instruction to completion.
• Track key performance indicators and implement improvements to meet business targets.
• Collaborate with Directors on strategic initiatives and process enhancements.

Required profile

• Proven experience in estate agency operations, branch management or sales progression.
• Strong understanding of residential sales and lettings processes.
• Excellent organisational and leadership abilities.
• Ability to analyse performance data and implement operational improvements.

Required skills

What we offer

• Key leadership role within a successful branch.
• Opportunity to influence processes and team performance.
• Supportive directors who value initiative and professional development.
• Competitive salary up to £50,000 per annum.