Office Patient Assistant

About the role

The Office Patient Assistant provides comprehensive administrative and patient support within a dialysis clinic environment. This role combines front‑office duties, billing administration, and patient service tasks to ensure smooth clinic operations and high‑quality patient care.

Key responsibilities

• Answer the switchboard courteously, liaise with patients and families, and handle general clerical tasks such as filing, minute taking, and agenda creation.
• Manage petty cash, reconcile accounts, order office supplies, and coordinate patient transport bookings.
• Administer patient admissions and discharges in a centralized billing system, conduct eligibility checks with private health funds, and prepare invoices, credit notes, and supporting documentation.
• Perform banking procedures for cheque and cash payments, maintain accurate patient record and reconciliation systems.
• Ensure cleanliness of treatment areas, manage stock of consumables, order and verify deliveries, and maintain the clinical manager database.
• Assist with patient nutrition services, coordinate blood sample collection, and participate in quality assurance activities.
• Promote a safe and healthy environment in line with workplace health and safety policies and engage in ongoing training and skill development.