Operational Support Administrator

About the role

Join the Public Safety Administration Team at Buckinghamshire Fire & Rescue as an Operational Support Administrator. You will provide essential administrative support to Prevention and Protection teams while acting as the first point of contact for the public and partner organisations.

Key responsibilities

• Act as initial point of contact for risk‑based referrals, processing and escalating cases according to procedures.
• Manage stock control for fire stations and community safety teams, including ordering and collating supplies.
• Generate reports from the PRMS system and communicate updates to stakeholders.
• Handle a high volume of administrative tasks – phone, email and physical paperwork – averaging around 800 calls per month.
• Maintain security procedures, monitor visitor logbooks, issue visitor badges and coordinate collections at reception.

Required profile

• Motivated, focused and well‑organised with the ability to prioritise multiple tasks.
• Excellent communicator with a professional telephone manner.
• Team‑player who is personable and able to interact empathetically with the public.
• Problem‑solver who seeks process improvements.
• Attention to detail and ability to process large volumes of data accurately.

Required skills

• Experience in an administrative role, preferably within the public sector.
• Proficiency in using office software for email, reporting and data entry.
• Familiarity with stock‑control procedures and basic security protocols.

What we offer

• Permanent full‑time contract (37 hours per week) with a competitive salary of £27,406‑£29,684 per annum.
• Local Government Pension Scheme and generous annual leave entitlement.
• Employee assistance programme, occupational health, onsite gym facilities and other employee benefits.
• Flexible and hybrid working arrangements supporting work‑life balance.