Operational Support Manager

About the role

The Operational Support Manager will lead the Operational Support Administration team, providing essential administrative services to the Prevention, Response & Resilience and Protection teams of Buckinghamshire Fire & Rescue. You will act as the system owner for the Premises Risk Management System (PRMS) and make day‑to‑day decisions that align with service priorities.

Key responsibilities

• Manage performance, development and workload of the Operational Support Administration team.
• Collaborate with Heads of Service for Prevention, Response, Resilience, Service Improvement and Protection to ensure smooth service delivery.
• Own and maintain the Premises Risk Management System (PRMS), ensuring data integrity and compliance.
• Prioritise operational support issues, making timely decisions that support overall service aims.
• Oversee budget administration and monitor financial performance of the support function.

Required profile

• Motivated, highly focused individual with strong leadership capabilities.
• Excellent communication and people skills, able to engage with a diverse range of stakeholders.
• Proven problem‑solver who actively seeks service improvements.
• Commitment to personal development and the development of team members.
• Professional, fair and respectful approach to public service responsibilities.

Required skills

• Highly proficient use of Microsoft Office applications.

What we offer

• Competitive salary of £46,804 per annum.
• Permanent contract – 37 hours per week.
• Local Government Pension Scheme and comprehensive employee benefits.
• Employee Assistance Programme, occupational health, and onsite gym facilities.
• Flexible and hybrid working arrangements.