Operations Administrator

About the role

We are looking for an organised, customer‑focused Operations Administrator to join a dynamic team in Sidcup. You will act as the main point of contact for client queries, ensuring smooth coordination between engineers, subcontractors and internal stakeholders.

Key responsibilities

• Manage client queries from initiation to resolution, adhering to Service Level Agreements.
• Coordinate engineers’ diaries, schedule planned works and arrange subcontractor bookings.
• Monitor contractor and engineer performance, providing regular updates.
• Handle invoicing tasks, raise and sign off purchase orders.
• Create work orders, assign them to operatives and track progress.
• Produce Risk Assessments and Method Statements.

Required profile

• Proven experience in administration, preferably within a similar industry.
• Strong organisational ability to manage multiple tasks in a fast‑paced environment.
• Excellent communication and interpersonal skills.
• Proactive, problem‑solving mindset with a focus on customer satisfaction.
• Attention to detail and commitment to compliance.

Required skills

What we offer

• Supportive, professional team environment.
• Opportunities for personal and professional growth.
• Competitive salary and benefits package.