Operations Coordinator – Administration & Logistics

About the role

We are seeking an Operations Coordinator to join a growing engineering firm in Wincanton. The role offers exposure to all areas of the business, from customer service to facilities and logistics, and provides a clear pathway towards future management responsibilities.

Key responsibilities

• Serve as the primary point of contact for customers, handling enquiries, quotations, orders and any issues that arise.
• Coordinate daily logistics, working closely with warehouse, production and purchasing teams to ensure accurate and timely dispatch of goods.
• Manage facilities requirements, liaising with external contractors, maintaining maintenance records and ensuring a safe, organised workplace.
• Support the sales team by processing orders, monitoring delivery dates and communicating status updates to clients.
• Identify and implement improvements to customer service and operational processes.

Required profile

• Self‑starter with experience in customer service, administration, logistics or warehousing.
• Proven ability to resolve customer issues and improve processes.
• Strong organisational, time‑management and problem‑solving abilities.
• Positive, proactive attitude with a desire to progress into a leadership role.

What we offer

• Salary £35,000‑£40,000 depending on experience.
• 25 days holiday plus statutory leave.
• Free on‑site parking and a contributory pension scheme.