Operations & Customer Service Administrator

About the role

We are seeking an Operations & Customer Service Administrator to join a friendly, family‑run business in central Bristol. The role offers a mix of administrative, operational and customer‑facing duties in a supportive, hybrid working environment.

Key responsibilities

• Process customer orders accurately and within agreed timescales.
• Liaise with customers by phone and email to provide updates, answer queries and resolve issues.
• Support the operational team with general administrative and coordination tasks.
• Maintain accurate records and update internal systems and databases.
• Coordinate deliveries, orders and supplier communications as required.
• Assist with invoicing, documentation and order‑related administration.
• Manage incoming calls, emails and enquiries, ensuring excellent service.
• Help with scheduling, logistics and general office coordination duties.
• Prepare and format documents, spreadsheets and reports.
• Provide wider administrative support and handle ad‑hoc tasks.

Required profile

• Strong organisational and administrative skills with excellent attention to detail.
• Positive, approachable attitude and strong customer service mindset.
• Confident written and verbal communication.
• Ability to manage workload independently and prioritise tasks.
• Proactive, hands‑on approach with willingness to support across the business.
• Comfortable working in a small team environment.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Hybrid and flexible working arrangements.
• On‑site parking.
• Collaborative, supportive company culture.