This job is no longer available
This job expired on 27/09/2026. It no longer accepts applications.
Operations Manager – 24/7 Contact Centre
Bond Williams · Ringwood
Job description
About the role
We are seeking an experienced Operations Manager to lead our 24/7 contact centre in Ringwood. You will own the customer operations function, driving performance and ensuring an exceptional customer experience.
Key responsibilities
- Lead and motivate operational teams to deliver outstanding service.
- Drive performance through KPIs, continuous improvement and effective resource planning.
- Coach and develop managers and team leaders.
- Manage operational budgets, reporting and business performance.
- Collaborate with senior leadership to support future growth.
Required profile
- Proven experience managing a contact centre or customer operations team.
- Strong people leadership with ability to inspire, develop and motivate staff.
- Commercially aware, analytical and solutions‑focused.
- Passionate about delivering exceptional customer service.
Required skills
What we offer
- Salary up to £55,000 per annum.
- Company car or car allowance.
- Great benefits package.
- Clear career progression within a growing organisation.
- Office‑based role with immediate start.
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Bond Williams
Ringwood