Operations Manager, AMZL

About the role

As an Operations Manager for Amazon Logistics (AMZL) in Exeter, you will lead a shift‑based operational team that processes and dispatches millions of customer orders. You will be the primary link between the floor staff and support functions such as HR, Finance, Health & Safety and Security, ensuring that daily targets are met while driving continuous improvement.

Key responsibilities

• Manage and develop a team of Area Managers, providing coaching and performance feedback.
• Lead the operational shift, resolve issues in real time and influence site performance.
• Analyse shift metrics against business objectives and implement actions to improve safety, quality and productivity.
• Collaborate with cross‑functional partners – HR, Finance, Health & Safety, Security – to align resources and initiatives.
• Design and deliver improvement projects that enhance operational excellence across the site.
• Mentor and support managers to build a high‑performing leadership pipeline.

Required profile

• Proven experience leading operational teams in a fast‑paced environment.
• Strong analytical mindset with the ability to interpret performance data and drive corrective actions.
• Excellent communication and stakeholder‑management skills.
• Ability to work flexible shift patterns, including nights.
• Commitment to safety, quality and continuous improvement.

Required skills