Operations Manager – Charity Services

About the role

The charity in Wokingham is looking for an engaging, motivated Operations Manager to lead day‑to‑day service delivery. Reporting to the CEO, you will oversee staff, volunteers and all operational processes to ensure high‑quality, inclusive experiences for members.

Key responsibilities

• Manage scheduling, staffing and line‑management of employees and volunteers.
• Oversee delivery of sessions and ensure seamless operational processes.
• Maintain accurate records and effective data management.
• Build and nurture relationships with members, stakeholders and community partners.
• Represent the charity at events and contribute to organisational reports.
• Support fundraising, grant applications and digital/social media initiatives.
• Assist the CEO with strategic and administrative tasks as required.

Required profile

• Understanding of advocacy and empowerment for people with learning disabilities.
• Awareness of Equal Opportunity legislation.
• Strong written and verbal communication, report writing and organisational skills.
• Experience in supervisory or line‑management roles.
• Resilience, empathy and diplomacy with good customer‑service orientation.

Required skills

• Proficiency in Microsoft Office.

What we offer

• Full‑time, office‑based role (37.5 hours per week).
• Salary up to £36,000 per year, dependent on experience.
• Opportunity to make a real difference in a local charity.