Operations Manager – Commercial Partnerships & Merchant Solutions

About the role

Join Deliveroo’s Commercial team in London as an Operations Manager, supporting the Capital, Packaging & Partnerships portfolio. You will be the operational backbone that builds and scales financial and operational products for merchants across the Deliveroo marketplace.

Key responsibilities

• Own the end‑to‑end lifecycle of Deliveroo Capital operations, including originations, merchant onboarding, partner coordination, SLA monitoring and third‑party reconciliation.
• Manage the sales workflow from lead tracking to onboarding and drive merchant NPS collection, analysis and feedback loops.
• Use SQL and data analytics to identify bottlenecks, track performance and produce weekly/monthly updates for senior leadership.
• Collaborate with Wolt and DoorDash Capital teams to align cross‑border processes and support group‑wide initiatives.
• Oversee commercial packaging operations, supplier coordination and the relationship with the Shopify webstore vendor.
• Maintain partnership workflows, handle onboarding, contract renewals and performance reporting.
• Support go‑to‑market operations for new partnership launches and create repeatable playbooks.

Required profile

• Significant experience in strategy & operations, programme or commercial operations within a fast‑paced marketplace, fintech or B2B environment.
• Strong analytical mindset with proven ability to translate data into actionable insights.
• Experience working in global, cross‑functional teams.

Required skills

• SQL
• Shopify

What we offer

• Opportunity to shape merchant solutions for a global brand.
• Hybrid working model.
• Collaborative, fast‑moving commercial environment.