Operations Manager

About the role

Our client, a privately backed luxury property business with assets in London and Greece, is seeking an Operations Manager to oversee a portfolio of premium residential and commercial properties. The role offers autonomy, exposure to high‑end real estate and the chance to shape operational processes as the business expands.

Key responsibilities

• Manage the resident journey from tenancy through handover and after‑care.
• Serve as the primary point of contact for residents, ensuring clear communication.
• Coordinate architects, contractors and suppliers for refurbishment and maintenance projects.
• Oversee snagging, maintenance programmes and resolve operational issues across the portfolio.
• Develop and improve operational processes to support growth.
• Manage supplier relationships and monitor service standards.
• Support billing, operational administration and reporting.
• Plan workforce requirements and allocate operational resources.
• Monitor health and safety compliance across all properties.
• Travel to Greece approximately one week each month to support the overseas portfolio.

Required profile

• Experience managing luxury residential properties or large property portfolios.
• Strong operational and organisational abilities.
• Proven track record coordinating contractors, consultants and maintenance providers.
• Ability to work closely with owners and senior stakeholders.
• Willingness to travel internationally on a regular basis.

Required skills