Operations Manager – Legal Services

About the role

We are seeking an experienced Operations Manager to lead the day‑to‑day activities of a growing law firm in Liverpool. Working closely with senior leadership, you will drive operational efficiency, ensure compliance and support the firm’s strategic objectives.

Key responsibilities

• Lead and manage operational activities across multiple teams.
• Develop and implement strategies that support business growth and performance.
• Monitor workloads, resources and staffing to maximise efficiency and service delivery.
• Drive continuous improvement by reviewing processes and implementing best practice.
• Ensure compliance with regulatory requirements, internal policies and quality standards.
• Analyse performance data and produce management information and recommendations.
• Coach, mentor and develop team leaders and staff to build a high‑performing culture.
• Collaborate with senior management to deliver strategic business objectives.
• Manage relationships with external suppliers, partners and key stakeholders as required.

Required profile

• Proven experience as an Operations Manager or senior team manager in a legal or professional services environment.
• Confident leader with experience managing multiple teams.
• Commercially aware with strong organisational and problem‑solving abilities.
• Highly analytical and able to use data to drive operational improvements.

Required skills

What we offer

• Competitive salary.
• Performance‑related bonus opportunities.
• Career progression within a rapidly growing business.
• Ongoing professional development and training.