Operations Manager / Logistics Manager – 3PL & Distribution

About the role

This position sits between a fast‑growing consumer brand and its third‑party logistics (3PL) partner, overseeing warehouse and distribution performance across retail, direct‑to‑consumer and wholesale channels. You will own the relationship with the 3PL, drive efficiency, and ensure best‑in‑class service delivery.

Key responsibilities

• Manage day‑to‑day relationship with the 3PL partner, ensuring strong operational performance and service delivery.
• Drive On‑Time‑In‑Full (OTIF) performance across retail, D2C and wholesale channels.
• Oversee carrier relationships (e.g., DPD, Evri, Yodel), monitor performance and resolve issues.
• Lead cost‑control initiatives, including budgeting, forecasting and cost‑reduction projects.
• Identify and implement continuous‑improvement initiatives to enhance efficiency and reduce costs.
• Support 3PL re‑tendering and long‑term network optimisation projects.
• Oversee stock accuracy, cycle counts and annual stock takes.
• Collaborate with internal teams and external partners to ensure smooth order fulfilment.
• Assist with peak‑season planning and volume forecasting.

Required profile

• Proven experience in logistics, warehousing or 3PL environments.
• Track record of managing 3PL providers and carrier performance.
• Strong understanding of warehouse and distribution operations.
• Experience managing budgets, controlling costs and driving efficiency improvements.
• Data‑driven mindset with strong analytical and problem‑solving abilities.
• Ability to thrive in a fast‑paced environment and take ownership of operational performance.
• Excellent stakeholder management and communication skills.

Required skills