Operations Officer - Payments & Reconciliations

About the role

FNZ is looking for an Operations Officer based in Bristol to carry out day-to-day operational activities within its functional area, ensuring administrative tasks and processes are completed accurately, efficiently and in line with established procedures. The role supports effective service delivery to clients and internal stakeholders, meeting agreed service standards and KPIs.

Key responsibilities

• Complete daily activities accurately, efficiently and within agreed timescales, following company procedures and operational controls.
• Deliver a high standard of service to clients and internal stakeholders, meeting service levels and KPIs.
• Investigate, escalate and resolve discrepancies, risks and operational issues, and contribute to process improvements.
• Payments and account administration: maintain accurate client bank account records, process payments, transfers, refunds, Direct Debits, standing orders and interest transactions, and identify and allocate client funds correctly.
• Reconciliations: carry out regular bank and Direct Debit reconciliations, investigate discrepancies and unmatched transactions, and keep accurate records in line with regulatory requirements.
• Operational support: respond to queries, monitor outstanding requests and escalate operational risks.

Required profile

• Experience in an administrative, customer service or operations-based role.
• Ability to work to deadlines and meet agreed service levels.
• Strong attention to detail and good organisational skills, able to manage multiple tasks and priorities.

Required skills

• Experience using Excel for data analysis.
• Excellent interpersonal and communication skills.