Operations Officer – Wealth Management Platform

About the role

FNZ is looking for an Operations Officer in Ipswich to handle core processing for Corporate and Retail clients within one of its Operations Functional Areas. The role holder ensures day-to-day processing is accurate and compliant, meets service standards and KPIs, and supports service delivery to corporate clients.

Key responsibilities

• Process daily tasks accurately, minimise errors and deliver on KPI/KRI targets set by client contracts.
• Support the Operational Transformation Programme and other continuous improvement initiatives.
• Complete personal risk management, including Control Attestation, Risk Event and Breach Reporting.
• Adhere to operational controls to reduce errors and mitigate fraud, and report evidence to managers and senior officers.
• Maintain training compliance and support the FNZ culture of collaboration, openness and ethical decision-making.
• Static data and pricing: manage data across the FNZ platform, coordinate data from multiple vendors and support client propositions.
• Dealing: place mutual fund orders electronically or by fax, monitor rejected orders, track confirmations and carry out daily control checks.
• Transfers: move holdings in and out of FNZ custody daily, issue Stock Transfer Forms, re-register assets within KPI/SLA timeframes and investigate transfer requests.
• Corporate actions: process mandatory and voluntary actions on managed funds, equities and fixed interest products, maintain stock and cash ledger controls and reconcile client holdings.
• Cash settlements and payments: support client cash management, daily market settlement, FX trade processing, interest rates and regulatory reporting.
• Reconciliations: reconcile investment holdings, GL balances against bank accounts and resolve variances promptly.

Required profile

• Degree or equivalent in finance, business or a numerate discipline.
• Operations experience in the Wealth Management / Platform industry.
• Client services experience.
• Ability to work accurately and to deadlines, with excellent communication skills.
• Preferred: platform industry knowledge, change management experience and understanding of risk, compliance and regional regulations.

Required skills

• Excel for data analysis.
• Preferred: understanding of risk and compliance policies in financial services.