Operations Team Leader (Digital Scanning, 2pm-10pm)

About the role

Iron Mountain is seeking a Team Leader for its Digital Solutions team in Lutterworth, working the evening shift (2pm to 10pm) at the Scanning Centre. You will partner with the DS Supervisor to plan, administer, monitor and optimise operations across Scanning, Indexing, Records Management and Storage. Because the shift runs with limited senior supervision outside formal escalation routes, a confident decision-maker who takes initiative is needed.

Key responsibilities

• Manage Scanning Centre operations across digitisation, receiving, warehousing and distribution to achieve optimal space use and performance.
• Work with the DS Supervisor, internal teams, clients and suppliers to coordinate daily tasks, resolve operational feedback and drive continuous improvement.
• Ensure compliance with digitisation, warehousing, handling and shipping legislation, plus internal security and health and safety policies.
• Carry out departmental risk assessments, enforce safe systems of work and meet statutory occupational health and safety reporting requirements.
• Lead, train, coach and motivate the Digital Solutions team, manage shift rotas and performance appraisals.

Required profile

• Experience in a contact centre, warehousing or production background is advantageous.
• Experience in digital transformation, document logistics or a related industry is advantageous.
• Confident decision-making and ability to take initiative in an evening shift with limited supervision.

Required skills

• People management
• Operational leadership
• Excellent communication
• Problem-solving and decision-making

What we offer

• Consistent Monday to Friday schedule, 2pm to 10pm.
• 23 days annual leave plus bank holidays, increasing with length of service.
• Private medical insurance and a confidential Employee Assistance Program.
• Pension scheme with employer contribution of 6.5% and life assurance covering four times annual salary.
• Voluntary benefits such as dental insurance, bike-to-work scheme, fitness membership discounts and an electric vehicle scheme.