Operations Team Leader

About the role

The Operations Team Leader will support a busy organisation by overseeing a range of administrative functions and ensuring smooth day‑to‑day operations. You will act as a central point of contact for colleagues, committees and senior leadership, stepping in for the Operations Manager when required.

Key responsibilities

• Deputise for the Operations Manager during their absence.
• Provide cover across multiple administrative departments.
• Assist with AGM administration, elections and external audits.
• Maintain confidential records, legal documentation and organisational databases.
• Produce reports and support committees and senior leadership.
• Coordinate publications and liaise with external suppliers.
• Ensure information accuracy across internal systems and websites.
• Plan and manage workload to meet deadlines and service standards.
• Support the Property Manager with property‑related reports, correspondence and documentation.
• Liaise with estate agents, local authorities, utility providers and legal professionals.

Required profile

• Previous experience in a senior administrative, office management or operations support role.
• Proven ability to support and coordinate teams in a busy office environment.
• Excellent organisational skills with strong attention to detail.
• Ability to manage multiple priorities independently.
• Strong communication and relationship‑building skills.
• Proactive, solution‑focused attitude.
• GCSEs or A‑Levels (or equivalent).

Required skills

• Experience with CRM systems.
• Proficiency in managing organisational databases.
• Report generation and data analysis.