Ops & Strategy Associate (London)

About the role

ClaimSorted is building an AI‑enabled platform to modernise third‑party administration for insurers. We are looking for an Ops & Strategy Associate to shape the operational framework of our fast‑growing claims team in London, turning inefficiencies into scalable processes.

Key responsibilities

• Act as the liaison between claims adjusters, operations and product teams to ensure product decisions reflect real‑world handling needs.
• Map current claim workflows, identify bottlenecks and design clear, data‑driven process improvements.
• Collaborate with product to prototype, test and roll out new features, automations and workflow changes.
• Oversee implementation of new processes, train the claims team and monitor adoption.
• Measure impact of changes through operational metrics, dashboards and stakeholder feedback.

Required profile

• Strong process‑thinking ability – can visualise workflows, spot failure points and separate root causes from symptoms.
• Comfort working with data, interpreting metrics and spotting patterns without needing a data‑science background.
• Excellent written communication for diverse audiences including claims staff, leadership and product engineers.
• High ownership, able to progress work amid ambiguity and limited direction.
• Proven stakeholder management skills across cross‑functional teams.

Required skills

• Spreadsheet analysis (Excel or equivalent).