Optical Assistant – Customer‑Facing Role in Swindon

About the role

We are seeking an enthusiastic Optical Assistant to join our client’s optical practice in Swindon. The role is primarily customer‑facing, supporting clients throughout their visit and helping them select the right eyewear.

Key responsibilities

• Greet customers warmly and manage the front‑of‑house environment.
• Conduct pre‑testing of vision and assist with eye examinations.
• Book, amend and confirm appointments efficiently.
• Explore customer needs and guide them to suitable frames or lenses.
• Carry out product collections, ensuring perfect fit and comfort before the customer leaves.
• Maintain a clean and organised work area and adhere to health‑and‑safety standards.

Required profile

• Customer‑focused with excellent interpersonal communication.
• Presentable, well‑spoken and able to build rapport quickly.
• Eager to learn and develop new product knowledge.
• Team‑player who can collaborate effectively with colleagues.

Required skills

What we offer

• Advanced rota planning to aid forward scheduling.
• Clear progression pathway for motivated individuals.
• Temporary‑to‑permanent employment with salary based on experience.