Order Processing Manager

About the role

The Order Processing Manager will lead the administration office, ensuring smooth day‑to‑day operations and high standards of customer service. This hands‑on management position is ideal for a proactive, highly organised professional who enjoys leading a team, improving processes and collaborating across multiple departments in a fast‑paced environment.

Key responsibilities

• Lead and develop the administration team, handling workload allocation, holiday planning and performance coaching.
• Manage the shared inbox, customer service queries and act as the primary escalation point for administration issues.
• Oversee sales order processing, amendments, new customer account creation and label entry/printing.
• Coordinate domestic and export dispatch administration, transport bookings and delivery tracking.
• Handle invoicing, payment administration, credit control and customer collections.
• Maintain customer data, document control, filing and office purchasing/stock of stationery.
• Liaise daily with Production, Warehouse, Accounts, Sales, Suppliers and Transport providers to ensure information flow and timely order fulfilment.
• Monitor outstanding orders, production schedules and dispatch activity to maintain compliance and continuity.

Required profile

• Proven experience in office administration or similar managerial role.
• Strong organisational and leadership abilities with a focus on continuous improvement.
• Excellent communication skills for interaction with internal teams, customers and external partners.
• Ability to work under pressure in a fast‑moving environment while maintaining accuracy.

Required skills