Parking Appeals & Processing Officer (PCN)

About the role

Ealing Council is looking for an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering a high‑performing parking administration service. The role is hands‑on, legislation‑driven and involves preparing and presenting appeal cases to London Tribunals.

Key responsibilities

• Prepare and present appeal cases to London Tribunals, including evidence collation and attendance at hearings.
• Assess and respond to PCN representations, applying discretion in line with legislation and Council policy.
• Update PCN and permit cases on parking systems and produce accurate Excel‑based reports and statistics.
• Handle PCN and permit enquiries by phone, email and post, including complaints and MP/member enquiries.
• Support special projects such as Controlled Parking Zones and website content updates.
• Stay up to date with parking legislation and embed changes into daily practice.
• Assist with training and induction of new team members.
• Liaise with internal and external stakeholders: London Tribunals, DVLA, Police, bailiffs & Legal Services.
• Process non‑automated permits, refunds, cancellations and debt registrations.
• Manage challenging and confrontational situations with professionalism and empathy.
• Work flexibly, including evenings, weekends and across borough sites when required.

Required profile

• Solid working knowledge of parking legislation, codes of practice and council policies.
• Proven experience preparing appeal submissions for London Tribunals or Court.
• Strong background responding to complex written correspondence and complaints.
• Confident representation of the Council at appeal hearings.
• Ability to prioritise workloads and perform under pressure.
• Experience handling difficult or confrontational customers.

Required skills

• Microsoft Word
• Microsoft Excel
• Parking administration systems

What we offer

• Hybrid working (up to 5 days onsite) in Ealing.
• 3‑month fixed‑term contract with strong likelihood of extension.
• Pay rates: £20.96 per hour (PAYE) or £27.33 per hour (Umbrella).
• Opportunity to work on high‑impact public service projects.