Part-Time Operations & Administrative Assistant

About the role

We are seeking a reliable and organised Part-Time Operations & Administrative Assistant to support the day-to-day running of Eyecare For You’s office in Leigh. The role is office-based, 15 hours per week, and involves a mix of customer service, administration and logistics for our eye-care services delivered to care homes.

Key responsibilities

• Monitor and respond to telephone enquiries and manage the company email inbox.
• Make courtesy calls to care homes, record feedback and flag any service issues.
• Collect and update resident information, chase bed lists and maintain internal trackers.
• Track spectacle orders, liaise with laboratories and coordinate fitting appointments.
• Pack and label glasses for dispatch, organise delivery batches and support fitters and optometrists.
• Prepare and send parcels via Royal Mail or couriers, and handle related logistics.

Required profile

• Highly reliable, proactive and detail-oriented.
• Excellent organisational skills with the ability to juggle multiple priorities.
• Strong written and verbal communication, comfortable handling phone and email enquiries.
• Customer-focused attitude and ability to build positive relationships with care home staff.
• Comfortable working in a fast-paced, support-focused environment.

Required skills

What we offer

• Competitive hourly rate, dependent on experience.
• Flexible part-time schedule (15 hours per week).
• Friendly team and supportive work environment.