Part-Time Spa Supervisor

About the role

Delano London, opening in late 2026, is looking for a Part-Time Spa Supervisor to oversee the coordination of activities in the treatment rooms and spa facilities. The role ensures high standards of cleanliness, service and guest satisfaction, coordinates external providers, cleaners and spa reservations, and supports guest relations, inventory control and the overall wellness environment of the spa.

Key responsibilities

• Work daily with the Director of Rooms, providing activity updates and monthly reports
• Keep the spa, equipment and guest areas clean and maintained, coordinating with housekeeping and engineering on repairs
• Oversee changing room upkeep and make sure the spa opens and closes on schedule
• Monitor therapist performance and guest feedback, and optimise spa coverage with the Director of Rooms
• Handle guest services: greet guests, assist with services and retail, resolve issues and keep satisfaction high
• Oversee purchase orders and storage maintenance, and manage daily Book4time revenue reporting

Required profile

• 1-2 years' experience in a supervisory role in a spa or wellness environment, preferably in an upscale or luxury lifestyle brand hotel
• Flexible availability to work varied shifts, including weekends and holidays
• Excellent customer service skills, strong verbal and written communication, and a professional, polished appearance
• Ability to collaborate with other departments and vendors

Required skills

• Proficiency in spa management software and general computer applications
• Organisational and multitasking ability to run daily spa operations smoothly
• Knowledge of spa treatments, products and industry trends

What we offer

• The chance to help launch a hospitality brand in London and shape its wellness experience
• A health cash plan, hotel discounts across the Ennismore and Accor portfolio, and a referral bonus
• Team recognition, regular team events and biannual team parties
• Strong development opportunities in a fast-growing international group