Part‑Time Customer Experience Receptionist

About the role

As the first point of contact for visitors and trainees, you will create a welcoming and professional environment at Vaillant's training centre. This part‑time position supports both local and national training initiatives, ensuring smooth operations and a high‑quality customer experience.

Key responsibilities

• Manage visitor reception, greet guests and provide clear information.
• Coordinate training bookings, materials and logistics, reducing no‑shows.
• Maintain accurate data in CRM tools and internal trackers for reliable reporting.
• Support sales representatives, installers and trainers with communication and follow‑up.
• Anticipate daily operational needs and resolve issues proactively.

Required profile

• Solid educational background with initial training in administration or a related field.
• Experience in a reception, front‑of‑house or customer‑facing role.
• Ability to manage multiple priorities in a dynamic environment.
• Positive, solution‑oriented attitude and clear professional communication.

Required skills

• Proficiency with Outlook and Excel.
• Experience using CRM systems, preferably Salesforce.
• Strong organisational skills and attention to detail.

What we offer

• Attractive remuneration package with bonus opportunities.
• 25 days holiday plus bank holidays.
• Family‑friendly policies and generous pension scheme.
• On‑site Bistro and Coffee Bar with subsidised healthy meals.
• Death in service benefit and optional private health care.