Part‑Time Remote Administrative Assistant

About the role

Edesia Fine Foods Limited is looking for a reliable, organised Administrative Assistant to support its order processing and administration functions on a part‑time, remote basis. You will be the first point of contact for many administrative activities, ensuring customer orders are handled efficiently from receipt through to fulfilment.

Key responsibilities

• Receive and process customer orders via email and telephone.
• Enter and maintain accurate customer order records.
• Place purchase orders with suppliers and monitor progress.
• Liaise with suppliers on stock availability, delivery schedules, and order fulfilment.
• Communicate order confirmations, deliveries, and queries to customers.
• Maintain records of orders, invoices, and supplier communications.
• Allocate payments and reconcile transactions within Xero.
• Investigate and resolve discrepancies related to orders, invoices, and payments.
• Assist with invoice preparation and other administrative financial tasks.
• Produce reports and summaries for management.
• Provide general administrative support to the Directors.

Required profile

• Previous experience in administrative, office support, customer service, or order processing.
• Excellent organisational skills and strong attention to detail.
• Effective written and verbal communication.
• Ability to work independently and manage workload.
• Reliable internet connection and suitable home working environment.

Required skills

• Microsoft Outlook
• Microsoft Excel
• Xero accounting software

What we offer

• £16 per hour
• Remote work with preferred locations in West London, Berkshire or Buckinghamshire
• 10‑hour work week, Monday‑Friday, 10:00 am‑12:00 pm