Patient Support Customer Advisor (Hybrid)

About the role

This is a busy, telephone‑based position where you will support Denplan patients, process claims and provide reassurance during urgent situations. The role is on a 12‑month fixed‑term contract and operates on a hybrid schedule, combining remote work with occasional visits to the Andover office.

Key responsibilities

• Handle 30–50 inbound customer calls per day, managing a busy call queue.
• Provide empathetic support and reassurance to customers in urgent or stressful situations.
• Accurately process customer information and claims in line with company policies.
• Maintain a professional and positive customer experience throughout each interaction.

Required profile

• Enjoys speaking on the telephone and can manage a high volume of calls.
• Kind, empathetic, and customer‑focused with strong attention to detail.
• Ability to work independently from home with a private workspace and reliable internet.
• Good problem‑solving, organisational skills and thrives in a fast‑paced call‑centre environment.

Required skills

What we offer

• Competitive salary of £26,936 per year (£14.80 per hour).
• Group bonus scheme and generous pension with a 6% employer contribution.
• 36 days holiday (plus the option to buy or sell up to 5 days).
• Flexible benefits pot, private healthcare, wellbeing hub, shopping discounts and volunteering days.
• Hybrid working model with flexibility to work remotely and occasional office collaboration.