Payments Assistant – Operations (London)

About the role

The Clearing & Payments department is looking for an Assistant to support the operational processing of domestic and international payments. You will work closely with retail branches, front‑office teams and other internal stakeholders to ensure payments are handled accurately and efficiently.

Key responsibilities

• Process a range of domestic and cross‑border payments, including BACS, CHAPS, SWIFT, Giro Credits, Faster Payments, UK cheque clearing and bank draft clearing.
• Set up and manage regular customer payments such as Standing Orders and Direct Debits.
• Investigate and resolve operational issues, payment queries and prepare payment returns.
• Maintain daily record‑keeping and ensure statistical data is captured for reporting.
• Assist with system testing for new implementations and upgrades.
• Uphold high customer‑satisfaction standards and maintain professional relationships with cross‑functional teams.
• Maintain electronic and paper filing systems in line with document‑retention policies.
• Provide cover for team members as required.

Required profile

• Degree in Finance, Economics, Accounting or a related field.
• Experience with payment products and processes.
• Awareness of payments risk management.
• Strong numeracy, analytical and problem‑solving abilities.
• Highly organised, detail‑oriented and able to work in a fast‑paced environment.
• Excellent communication skills for both IT and non‑IT audiences.
• Team‑player attitude.

Required skills

• MS Office (Word, Excel, PowerPoint)
• BACS
• CHAPS
• SWIFT
• Faster Payments
• Giro Credits