Payments & Investigations Supervisor

About the role

An overseas banking institution is looking for a Payments & Investigations Supervisor to ensure smooth processing of domestic and cross‑border payments while leading investigations into discrepancies, fraud risks and operational issues. You will safeguard the integrity of payment systems, uphold international regulatory standards and deliver high‑quality service to internal and external stakeholders.

Key responsibilities

• Oversee daily payment operations, including domestic and international transfers.
• Lead and manage investigations into payment discrepancies, delays and exceptions.
• Monitor and mitigate risks related to fraud, AML and financial crime.
• Ensure compliance with international banking regulations and internal policies.
• Liaise with correspondent banks and global partners to resolve payment issues.
• Manage and develop a team, driving performance and continuous improvement.
• Analyse trends and implement process enhancements to improve efficiency and accuracy.
• Prepare reports for senior management on payment activity, risks and investigation outcomes.

Required profile

• Proven experience in payments operations and investigations within a banking environment.
• Strong knowledge of SWIFT, international payments and reconciliation processes.
• Understanding of AML, KYC and financial‑crime regulations.
• Excellent analytical and problem‑solving abilities.
• Strong leadership and team‑management experience.
• Ability to work under pressure and manage multiple priorities.
• High attention to detail and strong organisational skills.
• Excellent communication skills for liaising across international teams.

Required skills

• SWIFT
• International payments
• Reconciliation processes
• AML (Anti‑Money Laundering)
• KYC (Know Your Customer)
• Financial‑crime regulations

What we offer

• Competitive salary and expatriate benefits (if applicable).
• Opportunity to work in a dynamic, international banking environment.
• Career progression and professional development opportunities.
• Collaborative and diverse workplace culture.