Payroll Customer Support Advisor (Remote, UK)

About the role

We are partnering with a growing organisation that needs a Payroll Customer Support Advisor to provide first‑line assistance to clients whose payroll has been impacted. Working remotely from anywhere in the UK, you will investigate and resolve payroll queries, correct calculation errors and ensure a smooth customer experience.

Key responsibilities

• Handle inbound and outbound communications with a small portfolio of payroll customers.
• Investigate payroll queries, identify root causes and implement corrective actions.
• Collaborate with internal teams to resolve issues accurately and efficiently.
• Maintain detailed records of interactions and resolutions in the support system.
• Provide clear, professional updates to customers throughout the resolution process.

Required profile

• Previous experience in payroll support, payroll administration or a payroll‑focused customer service role.
• Strong attention to detail and ability to work with numerical data.
• Excellent written and verbal communication skills.
• Confidence in investigating and resolving payroll‑related issues.

Required skills

What we offer

• Fully remote working arrangement (UK‑based).
• One‑stage interview process and comprehensive training where needed.
• Opportunity to make a tangible impact on a critical payroll support project.
• Competitive hourly rate (£16‑£22) with potential for negotiation.