Pension Administrator – Customer Service & Project Support

About the role

We are seeking an experienced Pension Administrator to join our specialist pensions team in Bristol. You will act as the technical support hub for upcoming projects and the wider Customer Services team, handling complex queries from administrators and members.

Key responsibilities

• Deliver excellent service to members, managing queries and casework.
• Maintain accurate pension records and keep systems up‑to‑date.
• Support team improvements, share ideas and coach less experienced colleagues.
• Document processes and assist colleagues with procedural updates.
• Contribute to ad‑hoc and wider projects, providing input on procedural changes.

Required profile

• Solid knowledge of defined benefit (DB) pension schemes.
• Familiarity with current UK pension legislation.
• Strong, adaptable communication skills.
• Background in a customer‑focused, professional service environment.

Required skills

What we offer

• Annual bonus scheme.
• 33 days holiday including bank holidays.
• Generous employer pension contributions.
• Life insurance cover.
• Enhanced family leave policies.
• Professional study support.
• Free on‑site parking.