Pensions Administration Manager

About the role

We are seeking an experienced Pensions Administration Manager to lead the administration function for a large blue‑chip defined benefit scheme. Based in Essex, you will oversee daily client interactions, ensure service level agreements are met, and drive continuous improvement across the team.

Key responsibilities

• Lead the administration service for a large blue‑chip pension scheme.
• Oversee daily client relationship management from an administrative perspective and attend client/trustee meetings.
• Act as the focal point for technical issues within the team.
• Ensure SLA compliance and consistently high service delivery.
• Identify and implement process, procedural, and training improvements.
• Support and review the work of less experienced colleagues.
• Implement training, coaching, appraisals and set individual and team goals.

Required profile

• Proven background in pensions administration, particularly Defined Benefit schemes and related calculations.
• Demonstrated ability to lead and inspire a team, mentoring junior staff.
• Strong relationship‑building skills with the ability to influence at all levels.
• Positive, solution‑focused attitude with a commitment to high‑quality service.

Required skills

What we offer

• Generous remuneration package (£50,000‑£65,000 per year).
• Flexible working arrangements.
• Excellent development prospects within a highly regarded consultancy.