Pensions Administrator – DB & DC Schemes

About the role

We are seeking a Pensions Administrator to join the pension administration team at Ashe Consulting in Winchester. The role involves supporting both members and clients on Defined Benefit (DB) and Defined Contribution (DC) schemes, handling routine and non‑routine documentation, and resolving enquiries. You will act as a key point of contact, ensuring high‑quality service and compliance with scheme rules.

Key responsibilities

• Process a wide range of pension documentation in line with established procedures.
• Draft non‑standard correspondence in response to member and client enquiries.
• Enter and maintain accurate customer details in pension administration systems.
• Collect, collate and analyse data to support service delivery.
• Provide timely resolutions to queries related to DB and DC schemes.
• Assist in preparing reports for scheme trustees.
• Support the team in implementing process improvements.

Required profile

• Recent experience working with occupational pension schemes, preferably within a consulting or third‑party administrator environment.
• Demonstrated progress towards recognised pensions qualifications (e.g., QPA).
• Strong attention to detail and ability to follow defined procedures.
• Excellent written communication skills for drafting correspondence.
• Ability to work under pressure and meet service level agreements.
• Proficiency with pension administration software is advantageous.

Required skills