People Operations Coordinator

About the role

This People Operations Coordinator position sits within a respected charity, offering a supportive environment where HR administration meets meaningful impact. You will be the first point of contact for employees and line managers, ensuring smooth day‑to‑day HR processes while maintaining data integrity across the HR system.

Key responsibilities

• Respond to employee and line‑manager queries via a high‑volume inbox, meeting agreed service levels.
• Act as a super‑user of the HR system, guaranteeing data accuracy and system integrity.
• Maintain and update electronic HR records, ensuring confidentiality and compliance.
• Support People Business Partners with note‑taking for low‑level employee relations cases and ad‑hoc tasks.
• Prepare onboarding, transfer and leaver documentation throughout the employee lifecycle.
• Enter payroll data accurately and meet monthly deadlines in collaboration with Payroll Services.
• Manage documentation and administrative processes for new starters and leavers within set timeframes.
• Participate in projects aimed at reviewing and improving HR processes.
• Keep the People Toolkit current so employees and managers have up‑to‑date information.

Required profile

• Proven experience in HR administration, especially handling a high‑volume inbox.
• Strong attention to detail and organisational skills, with resilience under pressure.
• Excellent customer‑service orientation and ability to build positive stakeholder relationships.
• Experience thriving in fast‑paced environments and managing multiple priorities.
• Team‑player with proactive communication and a willingness to learn new systems.

Required skills

• iTrent (or similar HRIS) proficiency.
• Experience with HR database management.
• Payroll data entry and processing knowledge.

What we offer

• Competitive salary between £27,000 and £28,500 per year.
• Hybrid working model.
• Supportive management and a culture focused on professional growth.
• Full‑time permanent contract within a collaborative team.