People Service Assistant – Advice & Guidance

About the role

The People Service Assistant – Advice & Guidance provides first‑line HR advice to managers and staff across Staffordshire County Council. Working within a dynamic People Services team, you will help employees understand policies, procedures and employment terms.

Key responsibilities

• Receive and respond to HR‑related queries via face‑to‑face, phone and email.
• Support the Advice and Guidance team in handling employee requests.
• Develop strong working relationships with colleagues and managers throughout the council.
• Identify opportunities to improve the information and guidance offered to customers.
• Stay up‑to‑date with council policies, employment law and terms and conditions.

Required profile

• Passion for Human Resources and a desire to develop HR front‑door services.
• Level 3 CIPD qualification or equivalent experience.
• Excellent communication skills, confident in dealing with both staff and managers.
• Experience in a customer‑focused environment.
• Ability to interpret policy and provide clear advice.
• Team‑oriented mindset.

Required skills

• Proficiency with ICT tools and Microsoft Office applications.

What we offer

• Hybrid working model with flexible patterns.
• Opportunities for professional development within a supportive public‑sector environment.
• Inclusive workplace culture aligned with council values.