Pet Claims Handler

About the role

Davies are recruiting a Pet Claims Handler to join the Niche Claims team in Preston. The role is ideal for someone with a passion for animals, assisting policyholders with queries and assessing insurance claims for cats and dogs. No prior claims experience is required, as full training will be provided, but strong administration and telephone skills are essential.

Key responsibilities

• Communicate professionally with customers, insurers and colleagues nationwide.
• Compose professional letters and other written correspondence.
• Ensure compliance with contractual and regulatory requirements.
• Set up new claims and update existing claims in internal systems.
• Review policy wordings to determine claim coverage.
• Follow standard claims procedures to assess claim validity.
• Maintain accurate information in the database.
• Provide high‑quality assistance via telephone and written communication.
• Adapt to changing departmental requirements and perform additional tasks as needed.

Required profile

• Previous experience with pet claims is advantageous but not essential.
• Excellent customer service and communication skills.
• Professional attitude and appearance.
• Understanding and reassuring telephone manner.
• Computer literate with strong keyboard skills.

Required skills

• Computer literacy
• Keyboard proficiency

What we offer

• Leadership training programme and funding for professional qualifications.
• Pension contribution: 5% employee, 5% employer.
• 25 days holiday (increasing with service) and flexible working.
• Employee wellbeing centre, discounts with UK retailers and cycle‑to‑work scheme.
• Enhanced maternity, paternity and adoption pay.