Planned Preventative Maintenance (PPM) Contract Coordinator

About the role

The Planned Preventative Maintenance (PPM) Contract Coordinator will join Swegon's Service team in Ashby De La Zouch, managing and retaining maintenance contracts while ensuring high client satisfaction and supporting sales growth.

Key responsibilities

• Oversee existing PPM contracts, ensuring all contractual obligations are met.
• Develop and implement strategies to retain clients and renew contracts.
• Act as the primary point of contact for clients, handling enquiries and issues promptly.
• Maintain accurate records of client interactions, contracts, and sales activities in the CRM system.
• Collaborate with maintenance and operations teams to deliver services on time.
• Generate regular reports on contract status, client feedback, and sales performance.
• Prepare renewal quotes, process orders, and pursue renewal contracts to improve conversion rates.

Required profile

• Excellent administration and time‑management skills.
• Strong interpersonal, written and verbal communication abilities.
• Customer‑focused attitude with a pleasant telephone manner.
• Ability to work independently and as part of a team.
• GCSE or equivalent and a good standard of business‑related administration qualification or experience.
• Full driving licence.

Required skills

• Proficiency with Microsoft Office packages.
• Experience using ERP/CRM systems.