Planner / Works Programmer – Repairs Scheduling

About the role

We are seeking an organised Planner/Works Programmer to join Mears Group’s local repairs team in Brent. The role involves coordinating repairs, allocating work to operatives and subcontractors, and ensuring timely, high‑quality service for residents.

Key responsibilities

• Schedule operatives and subcontractors to optimise resource use and meet repair deadlines.
• Monitor and update daily repair jobs, appointments, follow‑on works and overdue tasks.
• Support IT systems usage, ensuring operatives update PDAs and rate schedules are entered correctly.
• Communicate professionally with residents, operatives and stakeholders.
• Collaborate with administrators, supervisors and contractors for seamless service delivery.
• Provide cover for other planners, attend meetings and training as required.
• Adhere to company policies and Health & Safety standards.
• Assist with reporting, KPI tracking and performance monitoring.
• Prioritise emergency and urgent jobs to minimise resident disruption.
• Maintain accurate records for audits and compliance.
• Suggest improvements to planning and scheduling processes.
• Offer general administrative support to the repairs team.

Required profile

• GCSE (or equivalent) in English and Maths.
• Experience in a similar planning or scheduling role within a fast‑paced, pressurised environment.
• Knowledge of repairs and maintenance processes and multi‑trade scheduling.
• Strong customer‑first attitude and ability to handle challenging situations.

Required skills

• Proficient use of job management and scheduling IT systems.
• Excellent time‑management, organisational and communication abilities.

What we offer

• 25 days annual leave plus bank holidays.
• Leading pension scheme.
• Annual Mears Fun Day and other employee events.