Police Contact Handler & Dispatcher

About the role

Join West Midlands Police as a Contact Handler or Dispatcher and become the calm voice guiding the public through emergencies. You will answer 999 and 101 calls, assess risk, and coordinate officers to ensure a swift, effective response.

Key responsibilities

• Answer emergency (999) and non‑emergency (101) calls, listening carefully and asking the right questions.
• Record accurate information in police systems and assess incidents to make timely decisions.
• Provide reassurance and guidance to callers in distress.
• Deploy officers to incidents using multiple dispatch systems.
• Communicate clearly with officers and other emergency services, monitoring incidents and providing updates.

Required profile

• Ability to stay calm under pressure and make sound decisions.
• Strong verbal and written communication skills.
• Excellent multitasking and prioritisation abilities.
• Commitment to personal responsibility, self‑development and teamwork.

Required skills

• Accurate keyboard typing (minimum 25 wpm).

What we offer

• Comprehensive training covering call handling, dispatch procedures, police systems, risk assessment and decision‑making.
• Ongoing coaching, wellbeing support and development opportunities.
• Salary range £28,914 – £32,613 per year plus shift allowances.