Process Design Analyst – Operations (Contract)

About the role

We are seeking an experienced Process Design Analyst to join a leading financial services organisation in Glasgow on a contract basis. You will work closely with operational teams, business stakeholders, and subject‑matter experts to design, document and continuously improve business processes.

Key responsibilities

• Analyse, document and design business processes to improve efficiency, quality and compliance.
• Identify process gaps, risks, bottlenecks and control weaknesses and implement practical solutions.
• Collaborate with stakeholders to gather requirements and translate them into robust operational processes.
• Create and maintain process maps, standard operating procedures (SOPs) and supporting documentation.
• Develop, implement and govern administrator checklists to ensure consistent operational delivery.
• Maintain accurate, accessible process documentation aligned with current policies and regulations.
• Establish process controls, metrics and KPIs to measure effectiveness and performance.
• Conduct process reviews and audits to assess adherence to agreed procedures and standards.
• Lead process change initiatives, including impact assessments, stakeholder engagement, training and implementation support.
• Provide guidance to administration teams on process‑related queries and best practice.
• Drive a culture of continuous improvement through data analysis, operational insights and stakeholder feedback.

Required profile

• Proven experience in business process design and analysis, preferably within financial services or another regulated industry.
• Strong analytical and problem‑solving abilities.
• Advanced Excel skills, including pivots, formulas and data analysis.
• Experience with Business Intelligence tools such as Power BI or Tableau (preferred).
• Excellent communication and stakeholder‑management skills.
• Ability to translate complex data into actionable business recommendations.

Required skills

• Advanced Excel
• Power BI
• Tableau