Product Engineer (NPI) - Surface Metrology Systems

About the role

KLA is expanding its team in Wales and is looking for a Product Engineer (Sustaining & NPI) to support a portfolio of surface and mechanical metrology systems, including Nano-indentation, Stylus Profilers and Optical Profilers. The role improves service infrastructure, supports incremental product changes and strengthens field execution across an established install base, acting as the Voice of Service so that service strategies, tools and processes scale with customer and product needs.

Key responsibilities

• Service infrastructure and strategy: drive consistency and scalability of service models, improve workflows, tooling, calibration and parts strategies
• Incremental product support: partner with engineering on hardware, software and feature updates, and assess impacts on serviceability, training and spare parts
• Maintain and evolve Product Support Plans (PSPs) using field data to refine cost, reliability and preventive maintenance strategies
• Support escalations, identify systemic issues and turn field feedback into engineering improvements
• Develop scalable training and documentation, lead BKMs, troubleshooting flows and knowledge systems
• Support targeted installs and upgrades, and drive continuous improvement

Required profile

• Bachelor's degree in Engineering or equivalent level of experience
• Excellent technical writing and documentation skills
• Proven comfort presenting to varied audiences and strong problem-solving skills
• Eagerness to learn new technologies, processes and techniques
• Domestic and international travel required (less than 25%); occasional trips to the United States may be needed

Required skills

• Basic Microsoft software packages
• Preferred: project management experience, high-tech capital equipment experience in KLA Instruments or a similar semiconductor company
• Preferred: experience with ERP, PLM and CRM systems, and data analysis
• Preferred: MS Project and Visio

What we offer

• Annual leave starting at 25 days plus bank holidays
• Contributory pension scheme, cash health plan and cycle to work scheme
• Global bonus plan, share scheme, rewards scheme and life assurance