Product Owner

About the role

We are looking for a Product Owner to lead our CRM program initiatives, translating business needs into scalable Salesforce solutions. The role will coordinate complex projects across multiple stakeholders, ensuring end‑to‑end delivery and continuous evolution of the CRM roadmap.

Key responsibilities

• Lead functional and strategic CRM initiatives, defining roadmaps, milestones and risk mitigation strategies.
• Ensure governance, traceability and alignment with business objectives throughout the program.
• Gather, analyse and document functional requirements, designing AS‑IS and TO‑BE processes.
• Translate requirements into epics, user stories and clear acceptance criteria; manage and prioritize the backlog in Jira.
• Design functional solutions on Salesforce Service Cloud, Sales Cloud, Marketing Cloud and Datorama, coordinating integrations, security and data considerations.
• Facilitate workshops, act as liaison between business and technical teams, and manage dependencies and blockers.
• Define KPIs, dashboards and success metrics; coordinate functional testing, UAT and production deployments.
• Prioritize initiatives based on value, complexity, capacity and communicate risks and trade‑offs to stakeholders.

Required profile

• 5–8+ years of experience in product ownership or functional leadership within CRM programs.
• Proven ability to manage complex, multi‑disciplinary projects and stakeholder relationships.
• Strong analytical skills with experience designing process improvements and documenting requirements.
• Excellent communication skills to convey risks, constraints and decisions clearly.

Required skills

• Salesforce Service Cloud
• Salesforce Sales Cloud
• Salesforce Marketing Cloud
• Datorama
• Jira
• CRM program management

What we offer

• Hybrid work model with two days onsite per week.
• Opportunities for professionals based in Costa Rica, El Salvador or Guatemala.