Product Solutions Analyst – Remote

About the role

This is an excellent opportunity for someone who enjoys understanding how systems, services, and people work together and wants to drive meaningful improvements through technology. You will collaborate with clients and internal teams to analyse operational processes, assess how the Product platform supports service delivery, and identify enhancements that improve workflows and outcomes.

Key responsibilities

• Develop an understanding of healthcare and social‑care operations and client challenges.
• Learn the Product platform and how it supports various services and workflows.
• Work with clients and internal teams to identify process improvements and operational needs.
• Support workshops, demonstrations, and client meetings.
• Build positive relationships with clients and stakeholders.
• Gather and document client requirements, feedback, and enhancement requests.
• Support workflow analysis and solution discussions.
• Assist with testing and validation of new functionality.
• Identify recurring operational challenges and improvement opportunities.
• Collaborate with Product, Development, Client Services, and Support teams.
• Contribute to product improvement initiatives.
• Develop confidence presenting and demonstrating systems to clients.
• Progress into a more senior product or client‑facing role over time.

Required profile

• Degree in Business, Psychology, History, Technology, Healthcare or a related discipline.
• 2–5 years of professional experience, or a strong graduate with relevant experience.
• Strong analytical, organisational and communication skills.
• Comfortable learning new software systems and technical concepts.
• Ability to communicate effectively with both technical and non‑technical stakeholders.

Required skills